Albertsons Companies Appoints Chris Rupp EVP and Chief Customer and Digital Officer
BOISE, ID - Yesterday, Albertsons Companies announced the appointment of Chris Rupp as the new EVP and Chief Customer and Digital Officer. Effective December 3, Rupp will now be responsible for integrating and enhancing customers’ experiences across all digital touchpoints, accelerating the e-commerce business, and deepening customer relationships through loyalty programs. She will also assume responsibility for the company’s enterprise data strategy and data science capabilities.
“I am delighted to be joining Albertsons, one of the largest, longest running, and most customer-focused grocery retailers in the world, when the retail industry is evolving so rapidly,” said Rupp. “There is no retail business that is more critical in customers’ lives or more complex to operate than the grocery business. At the same time, customers everywhere are demanding better and faster service at lower prices. Technology allows us to push ourselves to invent new ways to serve our customers and communities, and I’m looking forward to this new challenge.”
Rupp brings nearly 30 years of experience in retail, e-commerce, and business innovation to Albertsons. According to a press release, Rupp joins Albertsons from Microsoft Corporation, where she most recently served as General Manager of the company’s Xbox Business Engineering team. Prior to that and after spending nearly 10 years in Operations and Merchandising for Sears, Rupp jumped over to Amazon.com as a Category Manager before landing the position of Vice President and GM, Fulfillment for Amazon Services in 2009. In 2014, Rupp was named Vice President of Prime, where she was instrumental in developing the platform’s marketing, policies, and member benefits across several countries. Rupp left Amazon.com in 2016 for Microsoft for the General Manager position before being promoted to her most recent role in April 2018.
“Chris Rupp has already made a profound mark in retail. Customer-focused leaders of her caliber are a rare find in any industry,” said Vivek Sankaran, President and Chief Executive Officer. “She is joining Albertsons at a time when we are innovating our digital capabilities to make customers’ shopping experiences easy and exciting. We know our most loyal customers are shopping with us across all of our channels, and we win when we build lasting relationships with them. We are confident our total operation will benefit from Chris’s vision and leadership.”
With as vast a resume as Rupp’s, Albertsons is set to take on any tech innovations and position itself as a force to be reckoned with in the tight retail competition. Stay with us as AndNowUKnow continues to report on all things retail.