Kroger Fulfillment Network Expands in Indianapolis Area; Colleen Juergensen and Bill Bennett Discuss
INDIANAPOLIS, IN - Jingle bells won’t be the only things rocking around the house this year, as consumers will be dancing their socks off when they hear that Kroger delivery is coming to the Indianapolis, Indiana, area. The retailer is growing its fulfilment network with a new facility that will extend its delivery “spoke” and bring fresh food to more doorsteps.
“We’re proud to welcome the Kroger fulfillment network to Indiana,” said Colleen Juergensen, President of Kroger’s Central Division. “The new service is a wonderful addition to the expanding digital experience available to Kroger customers. The network’s delivery spoke will provide unmatched customer service and improve access to fresh food in areas eager for the variety and value offered by Kroger.”
The 48,000-square-foot facility will collaborate with the “hub” in Monroe, Ohio, to connect customers with fresh food. At launch, Hoosiers in 35 Central Indiana ZIP codes can experience Kroger Delivery. The delivery network will also continue to leverage stores and third-party partners to deliver certain orders.
“This fulfillment center is another example of how Kroger is transforming e-commerce in the grocery industry using a vertically integrated network to provide a reliable and consistent delivery service that repeatedly receives favorable customer feedback like a best-in-class Net Promoter Score. Our expansion in Indiana represents our commitment to delivering fresh, affordable food in both existing and new geographies,” said Bill Bennett, Vice President and Head of E-commerce. “As our e-commerce business accelerates, we’re excited to continue expanding our reach and loyalty by delivering our customers an exceptional service for as little as $6.95 powered by high-tech facilities.”
Kroger’s expansion in Indianapolis represents an extension of a partnership between Kroger and Ocado, a press release noted. The delivery network relies on highly automated fulfillment centers. At the “hub” sites, more than 1,000 bots whizz around giant 3D grids, orchestrated by proprietary air-traffic control systems in the unlicensed spectrum.
To learn more about the new facility, click here.
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