US Foods Spotlights Consumer Trends With Diner Dispatch Survey; Jim Osborne Details
ROSEMONT, IL - From the anticipated to the unexpected, US Foods Holding Corp. has released the results of its 2023 Diner Dispatch Survey, which details the state of the country’s habits when it comes to dining out. These insights provide foodservice operators with a valuable look into preferences, ordering habits, and more.
“As one of the largest foodservice distributors in America, we are excited to share a variety of diner trends shaping the future of the restaurant industry today,” said Jim Osborne, Senior Vice President, Customer Strategy and Innovation. “Aligned with our promise to help restaurant operators ‘Make It,’ our inaugural 2023 Diner Dispatch survey provides essential insights to help restaurant operators make informed business decisions to drive their continued success.”
As diner habits and priorities evolve, restaurant operators must optimize their operations to stay profitable, a release stated. To support the evolving needs of its foodservice partners, US Foods offers a variety of innovative food, tools, and expert resources. US Foods Restaurant Operation Consultants are also available to help operators with solutions such as driving traffic, optimizing takeout and delivery operations, menu profitability and design, inventory management, staff training, and more.
Some of the key highlights from the recent survey include:
- Since the onset of the COVID-19 pandemic, Americans are sticking to their takeout and delivery habits. Fifty-seven percent of those surveyed prefer takeout or delivery and 43 percent prefer to dine out
- When dining in, great food is key, but it’s more important than ever that the atmosphere and experience deliver. Sixty-three percent of those surveyed report that atmosphere and experience are the top reasons for dining out
- The cost of meals is a major contributing factor to how often and where Americans go out to eat, and the average tip is going up. According to the survey results, half of Americans spend less than $20 per person per meal and a monthly average of $166 per person dining out, with men spending 19 percent more than women
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AndNowUKnow will continue to share tips and trends to help foodservice operators and retailers navigate the changing market.